Your Information Is Our Responsibility
This policy explains in detail how we collect, use, and protect the personal information you provide on the gh33 platform.
Introduction & Scope
This Privacy Policy ("Policy") applies to the gh33 platform and all services under it. When you register on gh33, manage your account, or use any of our services, you are considered to have agreed to the terms of this Policy.
We believe that user privacy is a fundamental right. That is why gh33 takes industry-standard technical and organizational measures to keep every piece of your information secure. This Policy may be updated at any time; if material changes are made, we will notify you appropriately.
Alongside reading this Policy, please also read our Terms & Conditions and Responsible Gaming page, as together they form the overall framework of our relationship with you.
What Information We Collect
Information You Provide Directly
Information you give us yourself includes:
- Full name and date of birth
- Valid email address
- Mobile number
- Copies of documents required for identity verification (national ID card, etc.)
- Payment information (bKash, Nagad, Rocket, or Upay account number)
- Messages and complaints sent through support channels
Automatically Collected Information
What is collected automatically when you use our platform:
- IP address and device type
- Browser version and operating system
- Login time, session duration, and activity history
- Information collected through cookies and similar tracking technologies
- Payment transaction history and amounts
- Gaming usage patterns and preferences
Purpose of Data Use
gh33 uses collected information for the following legitimate purposes:
Account Management: To complete registration, login, password recovery, and account verification processes.
Payment Processing: To confirm deposits and withdrawals and to prevent fraudulent activity.
Customer Support: To resolve your inquiries, complaints, and issues promptly.
Responsible Gaming: To detect unusual behavior and keep you protected.
Platform Improvement: To analyze user experience and improve service quality.
Promotional Communications: To inform you about bonuses and offers in accordance with your consent.
Cookies & Tracking Technologies
gh33 uses cookies and similar technologies to keep the platform running smoothly. Cookies are small text files stored in your browser or device.
Types of Cookies
- Essential Cookies: Required to maintain login sessions, perform security verification, and support core platform functions. These cannot be disabled.
- Functional Cookies: Used to remember your language preferences, game settings, and account preferences.
- Analytics Cookies: Used to analyze user behavior and monitor platform performance. This data is aggregated and anonymous.
You can disable non-essential cookies by changing your browser settings. However, some features may be limited as a result.
Sharing Information with Third Parties
gh33 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Service Providers: With trusted partners who assist with payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and fraud prevention — only the information necessary for them to perform their functions.
- Legal Obligations: Information may be disclosed pursuant to a court order or a valid request from a legal authority.
- Security Protection: To investigate and prevent fraud, money laundering, or other illegal activities.
- Business Restructuring: In the event of a company merger or acquisition, however the new authority will also be bound to comply with this Policy.
All third parties are bound by confidentiality agreements with us and may only use information for specified purposes.
Data Security Measures
gh33 takes industry-standard technical and organizational measures to ensure the security of your information. The key components of our security framework are:
All data exchanged between your browser and our servers is transmitted through an encrypted connection.
Sensitive information such as passwords and payment details is encrypted before being stored.
Our systems undergo regular security testing to identify and address vulnerabilities.
Only authorized staff can access necessary information, and all access is logged.
However, no method of transmitting or storing information over the internet can be claimed to be completely secure. You can also protect yourself by keeping your account password confidential and avoiding logging in on unfamiliar devices.
Data Retention Period
gh33 retains your information only for as long as necessary. The following factors are considered when determining the retention period:
- Active Account: All information is retained for as long as your account is active, as it is essential for providing services.
- After Account Closure: After an account is closed or deleted, certain information is kept for as long as needed to meet legal and regulatory obligations.
- Financial Transaction Records: Payment and transaction information is retained for a defined period for fraud investigation and financial security purposes.
- Resolution of Legal Claims: Relevant information may be retained until any dispute or legal claim is resolved.
Once the defined retention period has passed, information is securely deleted or anonymized.
Your Rights
As a user of the gh33 platform, you have the following rights over your own information:
Access
The right to know what information we hold about you. Upon request, you will receive a copy of your personal information.
Correction
The right to request correction of any inaccuracies in your personal information.
Deletion
The right to request deletion of your information in certain circumstances, subject to legal obligations.
Restriction of Processing
The right to request that processing of your information be restricted in certain circumstances.
Data Portability
The right to receive information about yourself in a structured, machine-readable format.
Objection
The right to object to marketing communications or certain processing activities.
To exercise any of the rights above, please contact the support team. We will review your request and take necessary action where applicable. Please note that some requests may be limited due to our legal obligations or security requirements.
Protection of Minors
The gh33 platform is for users aged 21 and above only. We do not knowingly collect any personal information from minors.
Age verification is in place during the registration process. If we become aware that information from a minor has been collected, we will immediately suspend that account and delete the associated information.
If you believe a minor is using our platform, please notify us at [email protected].
Policy Changes & Updates
gh33 may update this Privacy Policy from time to time. If changes are made, the revised version will be published on this page.
For significant changes, we will notify you via your registered email or through a platform notification. Continued use of the platform after changes are made will be considered acceptance of the revised Policy.
We therefore recommend that you visit this page regularly to stay informed about the latest updates.
Contact Us
Questions or requests about privacy?
If you have any questions about this Privacy Policy, wish to exercise your rights, or have any concerns about your information, please contact our support team. We provide support in both Bengali and English, seven days a week, 24 hours a day, via live chat and email.